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Results for “refund”

  1. Where did my credits go?Settings → Credits lists every movement of your balance — each charge, refund, grant and expiry — with a link to the generation it belongs to.
  2. My generation ran for a long time and then stoppedIf a generation produces nothing for 180 minutes we stop it and refund it in full, automatically.
  3. My generation failedA failed generation costs nothing — its credits come back to your balance on their own, and your ledger shows both the charge and the refund.
  4. How credits workCredits pay for generations: you see the price and your balance before anything is spent, and a generation that fails costs nothing.
  5. Receipts, the charge on your statement, and getting money backPaddle, our merchant of record, is the seller on your receipt and your bank statement, so money back for a purchase is paid by Paddle — while credits for failed generations come back from us, automatically.
  6. My description was refusedDescriptions that ask for sexual content or graphic gore are refused before anything is charged; a refusal from the generator after the start is refunded.
  7. My result is not what I expectedA generation that succeeded is not refunded in credits, even if you do not like it — but your plan may include a free retry, you can pay for a retry, and you can tell us when a result is actually wrong.
  8. Cancel a generationCancelling while a generation is still waiting returns all its credits; once the generator has started, the credits are not refunded.
  9. How to contact usWrite to the address that fits — support@, safety@, privacy@ or copyright@ bricknity.com — and a person reads it.
  10. Notifications: what reaches you and how to chooseThe bell shows what happened since you last looked: your generations, likes and follows, and anything about your account. Choose what reaches you, on bricknity and by email, in Settings → Notifications.
  11. “The generator lost track of this job”The generator was restarted while your job was running and no longer knows about it; the job is treated as failed and its credits come back.
  12. Make a 3D model from a descriptionDescribe one object in 8 to 600 characters and Generate a 3D model makes a textured model you can orbit, for 30 credits.
  13. Design a minifigureDesign a minifig draws a minifigure from your description for 15 credits — a picture, not a buildable model.
  14. My generation is stuck or has not startedA generation may wait in the queue or take a while; the page updates itself, you can close it, and if nothing comes of it the credits come back automatically.
  15. How to write a description that worksName one subject first, then say how it looks — and choose the outcome yourself, because the same words can make a picture, a minifigure or a 3D model.
  16. Subscribe, change or cancel your planSubscribe from Plans, and change or cancel in Settings → Billing; cancelling keeps your plan until the end of the period you paid for and takes no further payment.
  17. How to take photos for a clean capturePhotograph one model from different sides, in soft even light, against a plain background — up to 4 photos.
  18. Make a picture in brick styleGenerate a brick picture turns a description into a brick-style picture for 10 credits — a picture, not a model you can orbit or build.
  19. “This generator is not available”The generator you chose cannot run right now or is no longer offered; you have not been charged for it.
  20. Run several generators in one launchA pipeline chains generators — say photos → 3D model → brick set — and you pay for the whole run once, at launch.