Support
What is it about?
Pick a topic. Most answers are right here — and when you do need us, the email is written for you, with the details we need.
My generation failed
Failed generations refund themselves. A run that fails returns its credits in full — check your credit history. Most failures come from the photos or the description — a retry with better ones usually works.
Photos are the usual cause: see taking photos that capture well. If the same input keeps failing, send it to us with the run attached.
If the page says our support team stopped it, it was stuck: its credits are back on your balance, and any part already delivered stays yours — see stopped by support. If support ran it again for you, the new one is free. A pipeline run that our support team stopped keeps the steps that finished, refunds the ones that had not started, and says so on its page — see Pipelines.
Still need us? The email is ready
- Subject
- [Run failed]
— Please keep this block: it tells us where to look — Language en-GB