Account standing: moderation decisions and what they mean

1An automatic hold is not a decision

When someone reports a build, a collection or a profile picture, it is usually hidden at once while a person looks. That hold is automatic and temporary. Most holds lift on their own within hours — at most 24 — unless a person decides first. Reports about a minor, physical safety, adult content or a deepfake never lift on a clock.

A person reviews every report, including one whose hold has already lifted. Only that review is a decision.

A collection under review is frozen until the review ends: its curator cannot change it or make it visible to more people, though making it more private stays open to them.

2What a decision can do

A decision is made by a person at bricknity and always names the rule it rests on: one of the community guidelines, content that is illegal, a breach of the Terms of Service, or misuse of reporting. One decision can do one or several of these things.

• No breach: nothing was wrong. Anything that was hidden comes back as you left it.
• Unpublish: the build or collection is hidden from everyone but you. You see it marked Hidden by moderation.
• Remove: it is taken down, and its page tells visitors it was removed. You still see it, marked Removed by moderation.
• Warning: nothing is hidden or switched off; it is recorded on your Account standing.
• Restriction: your account loses its public reach. It cannot publish publicly, like, follow or report, and does not appear in search or the feed. You can still sign in, make things for yourself, open your library and manage your plan and billing.
• Pause generating: you cannot start new generations — for 7 days, or 30 for a repeat within a year, after three confirmed breaches in 90 days. Anything already running finishes, and nothing is charged for a generation that could not start.
• Suspension: you cannot sign in, and your work leaves public pages.
• Ban: a suspension with no end, and the same email address cannot be used to open a new account for two years.

3For a set time, or until lifted

A restriction or a suspension can last a set number of days, or until it is lifted. Account standing shows which, and the end date if there is one. When a timed one ends, it lifts by itself and you are told.

Any sanction can be lifted early, and any decision can be reversed — after an appeal, or because we found it was wrong. You are told each time, and the change appears on Account standing beside the decision it changes.

A suspension or a ban takes effect as soon as a person at bricknity decides it, like any other decision.

4How you are told

Every decision about you gets a notification in bricknity, which cannot be switched off, and an email unless you have turned those emails off in Settings → Notifications. The full explanation stays on Account standing: what happened, the rule, whether it was automatic or decided by a person, until when, and the message from the person who decided, if they wrote one.

It never says who reported you, and never shows what they sent us.

5If you cannot sign in

A suspended or banned account cannot sign in, so we email its address a private link to its Account standing page, where you can read the decision and appeal. The link works for 30 days. Each time you try to sign in we send a fresh one, at most once an hour. Do not share it: anyone with the link can read your standing.

No email? Check your spam folder, try signing in again an hour later, or write to [email protected] from the account's address.

6If you think a decision is wrong

Press Appeal beside the entry on Account standing. Each thing a decision did has its own entry, and each can be appealed once; the reviewer can reverse the whole decision or only that part. A person reviews it again and answers it alone — nothing waits for a second person. See Appeal a decision for the rules.