I can't sign in
Most sign-in problems are fixed by resetting your password or asking for a new code; if you are still locked out, write to [email protected].
In this article8 sections
Wrong email or password
Choose Forgot password? on the sign-in page. We email a reset link, which lasts 60 minutes and works once. Asking again cancels the earlier link.
The code never arrived
Check your spam folder, then use Resend code. A code lasts 10 minutes, and a new one replaces the old.
“Registered but not confirmed”
Sign in, and we send you a new code to finish confirming.
“Too many attempts”
Wait a little and try again. On the code screen, the page says how long.
“You already have an account”
An account with that email already exists. Sign in the way you usually do; you can connect Google or Facebook to it later in Settings → Security.
You deleted your account
Sign in: a banner says when the account will be deleted for good. Press Restore my account, within 30 days of deleting it.
Still stuck
Write to [email protected]. Tell us your handle and the email you signed up with. We reply within 3 working days.
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